Frequently Asked Questions

Everything you need to know about shopping with Beauty Base

Are your products cruelty-free and vegan?

We prioritize ethical beauty; 90% of our catalog is certified cruelty-free. Look for the 'Vegan' badge on individual product pages for 100% plant-based formulas.

How long does shipping take for my beauty haul?

Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days.

What is your return policy for opened cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact us immediately for a replacement.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Do you offer international shipping?

Yes, Beauty Base ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.